Refund policy
No Returns Accepted Policy
Effective Date: [Date]
Overview: This "No Returns Accepted" policy is designed in accordance with Australia's Consumer Guarantee laws and aims to outline the terms and conditions under which returns will not be accepted by Jenbroidery. Customers are encouraged to read this policy carefully before making a purchase.
No Returns Accepted: Jenbroidery does not accept returns of goods or cancellation of services once a purchase has been made. However, we recognise that there may be certain circumstances where returns are necessary, and we will consider such requests on a case-by-case basis, as required by the Australian Consumer Law.
We would like to take a moment to explain why returns are not accepted for Jenbroidery's products.
- Uniqueness of Customised Items: Each customised item at Jenbroidery is crafted with careful attention to detail, specifically tailored to your unique preferences and specifications. The individualised nature of these products mean that they cannot be resold or purchased by other customers. As a result, we are unable to accept returns for these products.
- Australian Consumer Law Guarantees: While we stand by the uniqueness and quality of our customised products at Jenbroidery, we also recognise and adhere to the consumer guarantees outlined in the Australian Consumer Law. Customers are entitled to these guarantees, and we remain committed to addressing any issues that may arise within the framework of consumer protection laws.
Consumer Guarantee: As per the Australian Consumer Law, our customers are entitled to certain guarantees regarding the quality, fitness for purpose, and other aspects of the goods and services we provide. This policy does not seek to limit or exclude those guarantees, and customers are encouraged to refer to their statutory rights under the Australian Consumer Law. Customers must notify Jenbroidery of any issues with the product or service within a reasonable time frame, as defined by the Australian Consumer Law.
Return Process: Customers seeking a return must follow our standard return process, which may include providing proof of purchase, a detailed explanation of the issue, and any other relevant information.
Refund or Replacement: If a return is accepted, Jenbroidery will, at its discretion, offer a refund, replacement, or repair as required by the Australian Consumer Law.
Contact Information: For any queries related to returns or consumer guarantees, customers can contact us by email at jenni@jenbroidery.com.au
Review and Modification: Jenbroidery reserves the right to review and modify this "No Returns Accepted" policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase with Jenbroidery, customers acknowledge and agree to abide by the terms and conditions outlined in this policy.